Frequently Asked Questions
Everything you need to know about your Aetrex experience.
How do I determine my correct shoe size?
We recommend using our online size guide or visiting an authorized retailer equipped with an Albert 3D scanner to get a precise measurement of your foot's length, width, and arch type.
What is your return policy for footwear?
We offer a 30-day wear test. If you are not completely satisfied with your purchase, you can return your items within 30 days of the delivery date for a full refund, even if they have been worn.
How long does shipping typically take?
Standard shipping usually takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Do Aetrex orthotics fit in all types of shoes?
Aetrex offers a variety of orthotic styles designed to fit everything from athletic sneakers and work boots to slim-fitting dress shoes and heels.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Affirm.